Software Technician

Vacancy Information

  • Salary: permanent
  • Status: OPEN
  • Account Division:
  • Posting Period: from 15.04.2025, to 29.04.2025
  • Aptitudes and Skills: • Bachelor’s degree in a technical field (e.g., Information Technology, Engineering, or a related area). • Strong communication and interpersonal skills. • Good organizational skills and the ability to manage multiple support requests. • Eagerness to learn and explore new software systems, platforms, and tools. • Strong interest in Microsoft technologies (e.g., Office 365, Teams, SharePoint, Power Platform). • Familiarity with university systems and digital platforms is highly desirable. • A proactive, solution-oriented, and user-friendly attitude.
  • Purpose: The Software Technician is responsible for providing technical assistance and support to students, academic staff, and administrative teams across a wide range of university software platforms. This includes resolving user issues, assisting with system access and functionality, delivering user training, and supporting the rollout of new digital tools.

Responsibilities

Over 100 mid and small sized staff/student service apps, are maintained in daily basis.

  • Serve as the first point of contact for all academic and administrative software-related issues.
  • Troubleshoot user issues related to access, functionality, and system errors.
  • Microsoft technologies (e.g., Office 365, Teams, SharePoint, AI
  • LMS (Learning Management System)
  • SRS (Student Record System)
  • Career Portal
  • Reports and Statistics
  • HR Recruitment Portal
  • AR Certificates (Student Achievement and Certificates Portal)
  • Research Portal
  • DMS (Document Management System)
  • LRC (Learning Resource Center Apps)
  • Admissions Portal
  • Attendance System
  • Assessment Platform
  • Mobile App ( App Store and Play Market)
  • Lyceum Systems (SRS and Intranet)
  • Dormitory & Contract Applications
  • Unified Student Services (Appeals, Exam Script Requests, Interruption, Visa Support, Military, etc.)
  • General Intranet Services (Budget, Help Desk, Room Reservation, Video Conference Management, etc.)

Trainings:

  • Train end users on system functionality through in-person sessions, documentation, or video tutorials.
  • Assist in onboarding users to newly developed university applications.
  • Collaborate with IT developers and infrastructure teams to escalate and resolve more complex issues.
  • Analyze support trends and suggest improvements to enhance system usability and efficiency.

Requirements

The role requires excellent communication skills in English, Russian, and Uzbek, a good understanding of university processes, and a strong technical background. The ideal candidate is a reliable problem-solver who can translate technical concepts into user-friendly solutions and ensure the smooth daily operation of digital systems across the university.

Conditions

Working hours:

40 hours per week, 5/2

Our benefits:

  • Medical Insurance – quality healthcare coverage.
  • 13th Salary Bonus – An additional financial reward at the end of the academic year (special eligibility conditions apply).
  • Free Access to Art Clubs – Engage in creative expression through Vocal, Dance, and Drama clubs at no cost.
  • Complimentary Use of Sport Facilities – Enjoy free access to the gym, as well as yoga lessons to promote a healthy lifestyle.
  • Tuition Assistance – WIUT offers various tuition reduction schemes for eligible employees and their family members, supporting their educational aspirations and others.
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