Call Centre Operator

Vacancy Information

  • Salary: fixed
  • Status: OPEN
  • Posting Period: from 28.04.2026, to 12.05.2026
  • Aptitudes and Skills:
        ➤ Candidates should be fluent in Uzbek, Russian and English (oral communication)
        ➤ Strong phone and verbal communication skills along with active listening
        ➤ Customer focus and ability to deal with different personality types
        ➤ Appropriate level of computer literacy
        ➤ Evidence of good negotiation and communication skills
        ➤ Evidence of team working
        ➤ Ability to work effectively and collaboratively under pressure
        ➤ Applicants need to demonstrate their commitment, flexibility, passion and enthusiasm for the proposed job.
  • Purpose:
        ✔ The University puts great effort into enhancing customer experience and supporting students towards their academic and career success. Information and Customer Services are an integral element of this activity. Information and Customer Services Department has two sections: Student Information and Support Section and Customer Relations Section, which include Call Centre. Call Centre operators work in accordance with WIUT policies.

Responsibilities

  • To manage large volumes of inbound calls in a timely manner.
  • To identify customers’ needs and, depending on this, clarify information or provide consultation.
  • To follow communication scripts when handling different topics.
  • To manage and guide customers through difficult calls or issues, researching each issue and providing solutions.
  • To keep records of all conversations in the WIUT Call Centre database and Bitrix comprehensively.
  • To make outbound calls to customers when needed.
  • To undertake any other duties within his/her competence as assigned by the Call Centre Coordinator, Customer Relations Manager, or Head of the Information and Customer Services Department.

Requirements

  • An undergraduate degree or an incomplete (expected) undergraduate degree from WIUT (any degree programme).

Conditions

Working hours:

40 hours per week, 5/2

Our benefits:

  • Medical Insurance – quality healthcare coverage.
  • 13th Salary Bonus – An additional financial reward at the end of the academic year (special eligibility conditions apply).
  • Free Access to Art Clubs – Engage in creative expression through Vocal, Dance, and Drama clubs at no cost.
  • Complimentary Use of Sport Facilities – Enjoy free access to the gym, as well as yoga lessons to promote a healthy lifestyle.
  • Tuition Assistance – WIUT offers various tuition reduction schemes for eligible employees and their family members, supporting their educational aspirations and others.
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