Call Centre Coordinator

Vacancy Information

  • Salary: based on interview results
  • Status: OPEN
  • Posting Period: from 05.02.2026, to 19.02.2026
  • Aptitudes and Skills:
        ➤ Candidates should be fluent in English, Russian and Uzbek with both written and oral communication
        ➤ Familiarity with CRM systems and practices
        ➤ Strong phone and verbal communication skills along with active listening
        ➤ Customer focus and adaptability to different personality types
        ➤ Appropriate level of computer literacy
        ➤ Good presentation and organisational skills
        ➤ Working under pressure and problem solving skills
        ➤ Evidence of good interpersonal skills, including efficient negotiation, communication and presentation skills
        ➤ An understanding of the educational environment or similar professional environments
        ➤ An ability to think strategically and creatively, able to adopt ideas and to produce practical results
        ➤ A strong sense of corporate commitment to the mission and objectives of the University.
  • Purpose:
        ✔ To undertake responsibility for customer service, especially for all external call enquiries, including external electronic enquiries, and to provide strategic direction for the development of the Call Centre at the University. The post holder is responsible as the line coordinator for the members of Call Centre. The University puts great effort into enhancing customer experience and supporting students towards their academic and career success. Information and Customer Services are an integral element of this activity. Information and Customer Services Department has two sections: Student Information and Support Section and Customer Relations Section, which include Call Centre. Call Centre Coordinator works in accordance with WIUT policies. Coordinator will work under the guidance of the Customer Relations Manager/ Head of Information and Customer Services Department

Responsibilities

· To help implement the customer relations strategy by providing first-line advice for all inquiries from applicants and students of the university.

· To develop principles and services that support customers (university applicants and students) in their efforts to achieve their academic goals.

· To handle all inquiries (phone calls and student interactions) and maintain comprehensive records of all conversations in WIUT’s database and Bitrix.

· To ensure that the service maintains the standards and quality of experience expected by the university.

· To monitor the performance of the Call Centre system, Bitrix, WIUT web chat, and the Admission bot on Telegram.

· To create and continuously update scripts for call center staff to handle a variety of cases.

· To appraise the performance of Call Centre members on a regular basis.

· To contribute to the general activities and events of the Information and Customer Services Department.

· To report customer feedback to the Customer Relations Manager or the Head of the Information and Customer Relations Department.

· To perform additional related duties as required by the Head of Information and Customer Services or the Customer Relations Manager.

Requirements

PERSON SPECIFICATION QUALIFICATIONS:

· Undergraduate degree in Business, Management, or related discipline

· Be competent in English, Uzbek, Russian both oral and written

 

EXPERIENCE:

· Evidence of working within teams

· Exposure to customer relations practice, preferably in education or an industry that is related to professional practice

· Evidence of customer focused, facing experience

· Evidence of dealing with a range of customers and customer situations

Conditions

Working hours:

40 hours per week, 5/2

Our benefits:

  • Medical Insurance – quality healthcare coverage.
  • 13th Salary Bonus – An additional financial reward at the end of the academic year (special eligibility conditions apply).
  • Free Access to Art Clubs – Engage in creative expression through Vocal, Dance, and Drama clubs at no cost.
  • Complimentary Use of Sport Facilities – Enjoy free access to the gym, as well as yoga lessons to promote a healthy lifestyle.
  • Tuition Assistance – WIUT offers various tuition reduction schemes for eligible employees and their family members, supporting their educational aspirations and others.
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