Customer Services Officer

Vacancy Information

  • Salary: based on interview results
  • Status: OPEN
  • Account Division:
  • Posting Period: from 02.06.2025, to 16.06.2025
  • Aptitudes and Skills: • Electronic research proficiency and analytical ability • Interpersonal and communications skills • Aptitude for detail and accuracy • Ability to prioritize multiple tasks • Ability to work effectively both independently and collaboratively • Desirable proficiency with MS Office, Photoshop, Powerpoint, video editor software etc
  • Purpose: To assist Customer Service Team to ensure smooth operation of the customers services of the LRC in order to promote quality independent learning and equal access of all LRC users to learning resources and research materials in a customer friendly manner. To organize induction sessions as for students as well as academic staff members, user consultancy on LRC materials. The LRC will provide a customer friendly environment that provides learning resources and research material for all the LRC community. Customer friendly and focused services need to be responsive and available within the resources, policies and regulations of the university. There are a set of posts that provides these services, some are focused on an individual, others shared duties with colleagues who have other responsibilities. In all cases post holders are expected to demonstrate responsible and responsive customer focused attitude and service. Appointments will be made to an area and a specific set of duties and responsibilities will be assigned. As an example the following are those for the support in the main learning area of the LRC.

Responsibilities

·         Assist LRC community with search and research enquiries, and any other customer related function

·         Operate the circulation system (check in and checkout items) issuing and returning books; operating the reservations system, register new LRC patrons

·         Provide feedback on the efficiency and effectiveness of the customer service functions

·         Ensure that the LRC stock is in good order: shelving and filing new and returned books and materials

·         Review and maintain LRC materials in usable condition: cleaning, covering, replacing spine and date labels

·         Maintain a comfortable and friendly environment, ensuring all customer related information is accessible and up to date

·         Assist in operational activities such as the inventory process

·         Participate in professional development activities as appropriate

·         Assist in the development of  WebOPAC, Digital Library, Moodle and other LRC related platforms

·         Assist in induction sessions for the existing and new students, staff members, applicants and their parents

·         Conduct  induction sessions for the existing students, staff members, applicants and their parents

·         Any other duties as appropriate and required by the LRC Manager and Head of Customer Service Team

Requirements

· 1st degree in any area is preferable

· English language proficiency

Conditions

Working hours:

40 hours per week, 5/2

Our benefits:

  • Medical Insurance – quality healthcare coverage.
  • 13th Salary Bonus – An additional financial reward at the end of the academic year (special eligibility conditions apply).
  • Free Access to Art Clubs – Engage in creative expression through Vocal, Dance, and Drama clubs at no cost.
  • Complimentary Use of Sport Facilities – Enjoy free access to the gym, as well as yoga lessons to promote a healthy lifestyle.
  • Tuition Assistance – WIUT offers various tuition reduction schemes for eligible employees and their family members, supporting their educational aspirations and others.
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